An Irish technology company Intercom has landed a €30m funding round from investors that include Mark Zuckerberg, Sheryl Sandberg and Twitter boss Jack Dorsey.
Intercom, which makes online customer communication tools, is to use the money to double its workforce in Dublin from 70 to 140 over the next year. The company says that most of these will be engineering and software jobs.
The company will use the new funds to continue investment in research and development, and to double the staff in its Dublin and San Francisco offices.
The customer communications platform, which is led by an Irish management team, was founded in 2011 in San Francisco as an alternative method for business-to-consumer (B2C) communications. It allows internet-based business to communicate with customers on a personal basis.
Intercom has 7,000 paying customers in more than 85 countries. Those customers communicate three million times per day with their end-users using Intercom. That level of interaction necessitates a lot of work and support. As the company grows, so too must its staff.
The Intercom workforce has expanded exponentially since launch.
“We nearly tripled headcount in 2014 and already in 2015 have nearly doubled to more than 140 employees. We’ll double globally again over the next 12 months, and build out our platform so every single team in a business can use Intercom for all customer communication”
Eoghan McCabe, Intercom Co-founder and CEO
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