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IT / Software

Job Description

IT Field Engineer is required by CareerWise Recruitment for our Waterford based client. CareerWise Recruitment is working in partnership with a leading IT company in their sector, to recruit an IT Field Engineer to join their Irish based team. You will be working with a talented IT team, going onsite to client sites ensuring all service visits run smoothly.

Role of this position

  • Read, query and clarity installation and/or project specification with the nominated SAM,
  • Work with the service desk manager, sales / purchasing departments on inventory as required to meet the relevant specifications
  • Attend client sites at the appointed times, liaise with the client on intended support time scale and methods / processes to be used, as required.
  • Carry out the task as assigned/directed, liaise with the client on completion and provide excellent customer services, ensuring 100% satisfaction from all clients.
  • Escalate any significant changes or additional requirements to the to the relevant manager or department, provide excellent communications when on site to seek clarification.
  • Confirm work is completed customer complete satisfaction, update ticket time, update content and close ticket, escalate, as required.

JOB REQUIREMENTS

  • 5+ years' IT Field Engineer experience
  • Customer service training.
  • 5+ years' experience in Field service.
  • NAS, SAN and Clustering technical experience.
  • 3+ years Sever and network experience.
  • 2+ years Cloud services experience.
  • Technical qualifications (Microsoft, Fortinet, Cisco, HP, CompTIA, Synology).
  • Firewall / security training (FortiGate, Cisco, HP)
  • Proven track record for superior customer service

Please call Carmel Holmes today for further information on 021-2019459 or email: cholmes@careerwise.ie
CareerWise Recruitment (In Search of Excellence) Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors. We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin. By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent.

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IT / Software

Cork Office

CareerWise Recruitment. EastGate Village, EastGate, Little Island, Cork.

Phone: +353 (0) 21 206 1900

Email: info@careerwise.ie