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IT / Software

Job Description

An IT Graduate Business Support Analyst is required on a PERMANENT basis by CareerWise Recruitment for our client; a Tipperary-based Meat Processing Company. The role of the Analyst is to primarily work with the Client business on maintaining existing IT Systems, Applications and Services as well as identifying and delivering opportunities to improve the overall IT environment to support the business. The role requires the candidate to be customer focused in problem-solving business processes and technical issues as well as on-demand support requests from key internal customers. The ideal candidate will have a desire to obtain a deep understanding of the business, have strong quantitative and analytical skills and a knack for effectively presenting and analysis of results. The role requires someone with excellent problem-solving skills in order to move from problem to solution mode.

Role of this position

  • Take responsibility for specific system areas as agreed with the team leadership
  • Gain an understanding of current business practices and systems, analyse processes, articulate, and document issues
  • Build in-depth knowledge of Application, ERP functionality, configuration and complete all works as assigned
  • Respond promptly to issues creating strong working relationships with all driving the right fit solutions for the business
  • Receive all calls and e-mails on incidents including incident recording, classification, prioritization, escalation, investigation and resolution, where appropriate. Update users and IT group on progress
  • Deliver solutions and manage issues to agreed Service Level Agreements (SLAs)
  • Develop and maintain documentation supporting processes, systems and solutions ensuring documentation is to the highest standards
  • Take full responsibility for own work ensuring testing and verification is completed, supporting the changes thereafter
  • Present regularly to Management on status, performance and potential issues

JOB REQUIREMENTS

  • Recent Graduate with Relevant IT qualification
  • Excellent English communication skills; both written and verbal
  • Professional and service focused manner
  • Good team member but can work as a proactive individual, as required
  • Good attention to detail, deliverable and deadline focused
  • Ability to adhere to defined process and procedures
  • Good knowledge of modern IT environments, applications and infrastructure
  • Excellent PC user skills including Microsoft Office
  • Good technical background
  • Strong customer service and interpersonal skills
  • The ability to prioritise and manage time effectively
  • Good troubleshooting and analytical skills
  • Strong excel skills

Please call Aisling O'Hagan-Yil today for further information on 021- 2427410 or email: aohagan-yil@careerwise.ie
CareerWise Recruitment (In Search of Excellence) Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors. We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin. By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent.

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IT / Software

Cork Office

CareerWise Recruitment. EastGate Village, EastGate, Little Island, Cork.

Phone: +353 (0) 21 206 1900

Email: info@careerwise.ie