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Customer Relations Specialist (Japan)

Title : Customer Relations Specialist (Japan) profile
Sector : Sales / Customer Services
Location : Limerick
Reference : CW121844
Contact : Michelle Galvin
Office : Galway
Tel : 091 373938
Email : mgalvin@careerwise.ie

Job Description

A Customer Relations Specialist (Japan) is required by CareerWise Recruitment for a Limerick based medical device company on a 12-month contract basis. The Customer Relations Specialist will work alongside the Quality department with the goal of translating, evaluating, investigating and responding to complaints and inquiries regarding the organisation's product lines supplied to the Japanese market.

Role of this position

  • Investigates and documents customer complaints and inquiries.
  • Provides Japanese/English translations of technical documents including customer complaints, inquiries, regulatory documents, meeting minutes and training documents.
  • Corresponds with Japan MAH by following up on complaint details and provides updates regarding the results of inquiries, analysis of products and explanation of manufacturing and quality processes.
  • Contributes customer relations expertise to quality programs and projects.
  • Participates in investigations, audits, cross-functional teams, and other related duties as assigned by management.
  • Manages and facilitates customer relations projects associated with driving customer relations value in the organization.
  • Analyses training needs, develops and administers training plans and procedures, develops training materials and conducts or manages courses to ensure appropriate level of training for personnel related to customer complaints, Japanese culture, customer expectations and good manufacturing practices.

JOB REQUIREMENTS

  • Degree level qualification in languages, business, science or engineering.
  • 2 years of customer support experience.
  • Ability to read, write and speak fluent Japanese
  • Ability to translate technical Japanese/English documents
  • Previous experience in Medical Device and/or Pharmaceutical industry desirable.
  • Customer complaint handling experience and CAPA experience desirable.

Please contact Michelle Galvin today for further information on 091 373938 / mgalvin@careerwise.ie

CareerWise Recruitment (In Search of Excellence)
Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors.

We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin.

By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent.

 

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Careerwise Recruitment



Customer Relations Specialist (Japan)

Title : Customer Relations Specialist (Japan) profile
Sector : Sales / Customer Services
Location : Limerick
Reference : CW121844
Contact : Michelle Galvin
Office : Galway
Tel : 091 373938
Email : mgalvin@careerwise.ie

Job Description

A Customer Relations Specialist (Japan) is required by CareerWise Recruitment for a Limerick based medical device company on a 12-month contract basis. The Customer Relations Specialist will work alongside the Quality department with the goal of translating, evaluating, investigating and responding to complaints and inquiries regarding the organisation's product lines supplied to the Japanese market.

Role of this position

  • Investigates and documents customer complaints and inquiries.
  • Provides Japanese/English translations of technical documents including customer complaints, inquiries, regulatory documents, meeting minutes and training documents.
  • Corresponds with Japan MAH by following up on complaint details and provides updates regarding the results of inquiries, analysis of products and explanation of manufacturing and quality processes.
  • Contributes customer relations expertise to quality programs and projects.
  • Participates in investigations, audits, cross-functional teams, and other related duties as assigned by management.
  • Manages and facilitates customer relations projects associated with driving customer relations value in the organization.
  • Analyses training needs, develops and administers training plans and procedures, develops training materials and conducts or manages courses to ensure appropriate level of training for personnel related to customer complaints, Japanese culture, customer expectations and good manufacturing practices.

JOB REQUIREMENTS

  • Degree level qualification in languages, business, science or engineering.
  • 2 years of customer support experience.
  • Ability to read, write and speak fluent Japanese
  • Ability to translate technical Japanese/English documents
  • Previous experience in Medical Device and/or Pharmaceutical industry desirable.
  • Customer complaint handling experience and CAPA experience desirable.

Please contact Michelle Galvin today for further information on 091 373938 / mgalvin@careerwise.ie

CareerWise Recruitment (In Search of Excellence)
Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors.

We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin.

By applying for this position, you are consenting to allow CareerWise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities. CareerWise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected. Please feel free to contact us if you have any queries or wish to withdraw or amend your consent.

 

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